![]() I stuck with the tickets app so long since it worked fine and now finally forced to switch over, since it does not work on my phone I now need to find a physical one to purchase elsewhere. Emailed support to ask for my money back and they keep giving me answers 8 hours apart of trouble shooting ideas, most of which are already found on the internet so honestly don’t waste your time with them. Finally gave up after both bus driver and I kept trying it. Not sure why we are going back in time and requiring so many steps just to board and/or needing to go to a grocery store to buy a physical card? Got HopFastpass, said it wouldn’t work unless I updated my phone, finally got it and loaded it into apple wallet only to have it not work at all on the bus holding it at various angles near the reader for several minutes at a time. Get it to work with all phones or at the very least make it super easy to inform people what phones it’s compatible with. Who do they think rides the bus? I love using TriMet, but they are missing the mark and I’m sure they spent a small fortune for this system. I know a lot of people that have older iPhones. So now I have to buy a new card and have funds locked up in an app that won’t work. ![]() They told me that my phone is too old to use HopFastpass and when I switched, my card was voided and I would not be able to go back to my physical card. When I tried to switch back to my physical card, turns out it was deactivated to the point that I had to call customer service. Luckily the drivers are super cool and just let me on. So I gave it a try, but I could not get it to work on any of my rides. I had been all over the website reading about it and no where does it say it does not work on iPhone 6 or older. But TriMet was offering a $5 credit to try HopFastpass and I thought maybe they fixed the bugs. ![]() I was using the physical card with no problems and didn’t want to switch to the virtual card mainly because of the bad reviews here. This little piece of information would have saved me some headache. ![]() Does not work with phones older than iPhone 6s. ![]()
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